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FAQ’S

FAQ

Frequently asked questions

Can’t find what you’re looking for? We’ve gathered the answers our customers reach for most so you can get moving faster.

Still have questions?

Contact our team

Where are appointments held?

At present, appointments are provided as home visits, allowing for assessments and rehabilitation to take place in your own environment.

JDS Rehabilitation & Performance is based around the Hillingdon area of North West London.

What is your travel area?

The standard appointment rate includes travel within approximately 5 miles of the Hillingdon area.

Appointments further away may be subject to travel time and availability:
0 – 5 miles: Included
5 – 7 miles: +£15
7 – 10 miles: +20
Beyond 10 miles: Please enquire before booking

What is your cancellation policy?

Appointments cancelled or rearranged with more than 48 hours’ notice can be rearranged without charge.

With 24-48 hours notice, the appointment fee is non-refundable but may be transferred once to an alternative appointment date.

Cancellations made with less than 24 hours notice are non refundable and non-transferable. The full appointment fee will also be charged if I have already begun travelling to the appointment, or I am unable to access the property on arrival.

Genuine emergencies and exceptional circumstances may be considered individually.

What happens at my first appointment?

Your first appointment will involve discussing your symptoms, injury history and goals, followed by an appropriate physical assessment.

We will then discuss findings, what they may mean for you and the most appropriate next steps. Where suitable, you’ll begin rehabilitation during the session, and may receive an individual rehab programme through Rehab Guru

Do i need to be an athlete?

No.

JDS Rehabilitation & Performance works with both sporting and general musculoskeletal clients.

Your goal might be returning to sport, getting back into the gym, recovering from a surgery, improving mobility or simply feeling stronger and more confident in everyday life.

im not sure which service to book?

Complete the enquiry form before booking.

Give a brief description of what you need help with and I can advise which appointment is most likely to be the most apporpriate.